Thank you for your trust in our service. At Paloma Health, we are committed to supporting your patients and their families by providing timely and clear care pathways.
We currently accept referrals exclusively from NHS GPs. Unfortunately, we are unable to accept self-referrals, school referrals, or referrals from other healthcare professionals at this time.
Online form
The online referral form is the preferred and most efficient method for referral. It is quick and straightforward, typically taking 5-10 minutes to complete. We only request essential information, in line with NICE Guideline CG128 (sections 1.2 and 1.3).
Exclusion criteria
Please review the following exclusion criteria carefully before proceeding with your referral. We unfortunately can't accept patients who meet any of these conditions, and aim to avoid any potential disappointment for your patients.
- Patients aged 0-5 years, or 19+ years
- Recent (within the past 6 months) or ongoing self-harm (requiring medical treatment), harm to others (requiring medical treatment), suicidal thoughts, or suicide attempts without risk management in place or planned.
- Any safeguarding concerns requiring a Section 47 intervention.
- Complex mental health issues necessitating specialist services, including CAMHS (Tier 3/4), Crisis Teams, Early Intervention for Psychosis, Drug/Alcohol services, Trauma, or Eating Disorder services.
- Currently admitted to hospital under the Mental Health Act (1983), subject to a community treatment order, or recently discharged from acute mental health services or a 136 suite.
- Moderate to severe learning disabilities.
- Severe hearing or visual impairments.
- Patients who lack fluent speech, are selectively mute, or require a British Sign Language interpreter.
- Individuals currently serving a prison sentence, involved in ongoing court proceedings, awaiting trial, or facing prosecution.
- Patients for whom the GP has not conducted a physical examination at the time of referral.
